Refund & Return Policy

Last Updated: July 15, 2026

Thank you for shopping with Simran by AI Media Pixel (“Website”, “we”, “our”, or “us”).

We strive to provide high-quality digital products, online courses, AI-powered tools, and professional digital marketing services. Please read this Refund & Return Policy carefully before making any purchase.

By placing an order on https://simran.aimediapixel.com/, you agree to the terms outlined below.

1. Nature of Our Products

Our Website primarily offers:

  • Digital eBooks
  • AI Tools
  • Digital Templates
  • Marketing Resources
  • Online Courses
  • Website Development Services
  • SEO Services
  • Google Ads & Meta Ads Services
  • Social Media Marketing Services
  • Consultation Services
  • Other Digital Products and Services

Because many of these products are delivered electronically or involve customized work, different refund rules apply.

2. Digital Products

Digital products include, but are not limited to:

  • eBooks
  • PDF Guides
  • Templates
  • Checklists
  • AI Prompts
  • Downloadable Resources
  • Digital Files

No Return Policy

As digital products cannot be physically returned and become immediately accessible after purchase, all digital product sales are generally final.

Once a digital product has been downloaded, accessed, or delivered, it is not eligible for return or refund, except where required by applicable law.

3. Online Courses

Course purchases are generally non-refundable once:

  • Course access has been granted.
  • Course materials have been viewed or downloaded.
  • Login credentials have been issued.

If technical issues on our side prevent access to the purchased course and we are unable to resolve them within a reasonable time, we may, at our sole discretion:

  • Restore access,
  • Provide an equivalent replacement, or
  • Issue an appropriate refund where justified.

4. AI Tools

Access to AI-powered tools is provided digitally.

Refunds are generally not available once access has been activated, unless:

  • The tool cannot be accessed due to a verified technical issue caused by us.
  • We are unable to resolve the issue within a reasonable timeframe.

Minor bugs, browser compatibility issues, or user configuration problems do not automatically qualify for a refund if a reasonable solution or workaround is available.

5. Website Development & Custom Services

For custom services including:

  • Website Development
  • SEO Services
  • Google Ads Management
  • Meta Ads Management
  • Graphic Design
  • Branding
  • Consultation
  • Social Media Management

Refund eligibility depends on the stage of the project.

Before Work Begins

If cancellation is requested before any work has started, we may issue a full or partial refund after deducting applicable payment gateway charges or administrative costs, where appropriate.

After Work Begins

Once work has commenced, refunds are generally not available for work already completed.

If milestones have been completed or deliverables have been shared, payment for those completed portions remains due.

6. Duplicate Payments

If you are accidentally charged more than once for the same order, please contact us within 7 days of the transaction.

After verification, any duplicate payment will be refunded using the original payment method, subject to payment gateway processing timelines.

7. Failed Transactions

If payment is deducted from your account but the order is not confirmed:

  • Please allow reasonable time for the payment gateway to complete reconciliation.
  • If the transaction ultimately fails, the refund is generally processed automatically by the payment gateway or your bank.
  • If you do not receive the refund within the expected timeframe, please contact us with your transaction details.

8. Situations Where Refunds May Be Considered

We may consider a refund in limited circumstances, including:

  • Duplicate payments.
  • Incorrect billing due to our error.
  • Technical failure preventing delivery where no reasonable solution is available.
  • Order cancellation approved before work has started (for eligible services).
  • Any other situation where a refund is required under applicable law.

Refund decisions are made on a case-by-case basis.

9. Situations Where Refunds Will Not Be Granted

Refunds will generally not be issued for:

  • Change of mind after purchase.
  • Accidental purchases made by the customer.
  • Failure to read product descriptions before purchase.
  • Lack of technical knowledge required to use the product.
  • Compatibility issues not mentioned in product requirements.
  • Dissatisfaction with personal expectations when the product or service matches its description.
  • Failure to use or access the purchased product.
  • Delay caused by incomplete information or approvals from the customer.
  • Requests made after digital content has been accessed or downloaded, unless required by law.

10. Chargebacks

Customers are encouraged to contact us before initiating a chargeback through their bank or payment provider.

Initiating a fraudulent or unjustified chargeback after receiving products or services may result in:

  • Suspension of your account.
  • Revocation of access to purchased content.
  • Recovery of applicable costs.
  • Legal action where appropriate.

11. Refund Processing Time

If a refund is approved:

  • It will be processed using the original payment method whenever possible.
  • Processing times may vary depending on the payment gateway, bank, or financial institution.
  • Typical processing may take 5–10 business days, though some banks may require additional time.

12. Cancellations

For services that have not yet started, cancellation requests should be submitted as early as possible.

Once a project, consultation, digital delivery, or course access has begun, cancellation may no longer be possible.

13. Contact Us

If you believe you qualify for a refund or have questions regarding your purchase, please contact us through the contact details provided on our Website.

When contacting us, please include:

  • Your Full Name
  • Registered Email Address
  • Order Number
  • Transaction ID
  • Date of Purchase
  • Brief Description of the Issue

Providing complete information will help us review your request more efficiently.

Website: https://simran.aimediapixel.com/

We are committed to reviewing all genuine refund requests fairly and in accordance with this policy and applicable law.

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